Cloudbase Hosted Exchange – Caduceus Systems Limited

Question: How can I access my hosted email on a Web Browser?
Answer: You can access your cloudbase hosted email on any internet enabled device via a web browser (Internet Explorer, Safari, Firefox, Chrome etc) by browsing to mail.cloudbase.co.nz.
Login to the website with your email address as the username and the password we provided you. If this is the first time you log into the web interface you will have to select Language and Time Zone and click on “save”.

Question: What do I do if I don't know my password.
Answer: First contact your IT administrator who was supplied the passwords when your account was set up. Otherwise, contact Caduceus Systems on 04 802 4345.

Question: How do I reset my password.
Answer: Log on to Webmail then click on the cogwheel in the upper right hand corner and click on “Change password”.

Enter the current password (the one that you used to sign into the website) and then the new password twice and click on “save”. This will log you off and you will need to log back in with the new password (if you wish to do so).

Question: How do I set up cloudbase hosted email on my Android device?
Answer: Follow these steps.

1. Select “Settings” from your home screen.

2. Scroll down to and select “Accounts”

3. Select “Add Account”…

4. Select “Microsoft Exchange ActiveSync…” from the list

5. Fill in your Email (e.g. user@domain.co.nz), Password (password for your email account) and select “Sign In”

6. If you receive an error message about a security certificate please click ‘Continue’

7. If the server returns to the same screen – check and change the ‘Exchnage Server’ field. This should read ‘mail.cloudbase.co.nz’ or ‘cloudbase.co.nz’ (either will work)

8. If your Android device connects to the Cloudbase Exchange server and you username / password are correct you should receive the following message. Please click ‘OK’

9. Congratulations, your Android device should now be able to send and receive emails through the Cloudbase Hosted Exchange servers.

Question: How do I set up cloudbase hosted email on my Apple iOS device?
Answer: Follow these steps.

1. Select “Settings” from your home screen.

2. Scroll down to and select “Mail, Contacts, Calendars”

3. Select “Add Account…”

4. Scroll down to and select “Exchange”

5. Fill in your Email (e.g. user@domain.co.nz), Password (password for your email account) and a Description (e.g. Cloudbase Email) and select “Next”

6. Your phone will then contact the server and check the information. It MAY display the screen below… Make sure the server says “mail.cloudbase.co.nz”

7. Once everything has been confirmed and your Username and password have been validated, the following screen will appear.

8. Turn on the items you want to sync between the server and your phone, and select ‘Save’

9. Congratulations, your Apple iOS device should now be able to send and receive emails through the Cloudbase Hosted Exchange servers.

Question: How do I set up Cloudbase hosted email using IMAP on my Apple iOS device?
Answer: Follow these steps.

1. Select “Settings” from your home screen.

2. Scroll down to and select “Mail, Contacts, Calendars”

3. Select “Add Account…”

4. Scroll down to and select “Other”

5. Select “Add Mail Account”

6. Fill in Name (your name), Email (e.g. user@domain.co.nz), Password (password for your email account) and a Description and select “Next”

7. Select “IMAP” and complete the entry fields as follows:
“Incoming Mail Server”
- Host Name: mail.seesaw.co.nz
- User Name: Your Email address (e.g. user@domain.co.nz)
- Password: Password for your email account

“Outgoing Mail Server”
- Host Name: smtp.seesaw.co.nz
- User Name: Your Email address (e.g. user@domain.co.nz)
- Password: Password for your email account

8. “Next” in upper right hand corner when done.

9. Click Save in upper right hand corner when done.

10. You will be returned to the Mail Accounts screen as below. Reselect the Account you just set up (seesaw.co.nz in the case below)

11. Select the email address, and select the “Advanced”

12. Make sure that SSL is ON, that the Authentication is set to “Password” and the Server Port is set to 993

13. Congratulations, your iOS device should now be able to send and receive emails through the Seesaw Email servers!

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